Customer Success Manager
Rochester, NY
Full Time
Mid Level
TITLE: Customer Success Manager
About Soleo:
Soleo Communications is a leading pay-per-call network and performance media company that helps businesses connect with new customers by providing targeted, cost-effective, and measurable solutions. Our platform enables businesses of all sizes to launch campaigns that deliver highly qualified leads and calls. We partner with top-tier publishers and advertisers to ensure that our customers have access to the highest-quality leads available. Through our proprietary technology and data-driven insights, we make it easier for businesses to reach their goals and grow their customer base.
Job Description:
We are seeking a motivated and relationship-driven Customer Success Manager to join our performance marketing team. The successful candidate will be responsible for managing and growing relationships with advertiser and publisher partners, ensuring their campaigns perform at the highest level. This role requires excellent communication and analytical skills, a deep understanding of performance marketing, and the ability to manage multiple projects simultaneously.
The ideal candidate is a proactive problem solver who thrives in a dynamic environment and is passionate about helping clients succeed.
Responsibilities:
- Build and maintain strong, long-term relationships with advertiser and publisher partners.
- Serve as the primary point of contact for all customer success matters.
- Manage day-to-day campaign execution, optimization, and performance tracking.
- Develop and implement strategies to help partners achieve and exceed ROI goals.
- Provide regular performance reports, insights, and strategic recommendations.
- Identify opportunities for account growth through campaign optimization, cross-sell, and up-sell initiatives.
- Collaborate with internal teams — including product, engineering, finance, and marketing — to ensure partner objectives are met and expectations exceeded.
- Assist with onboarding new partners and ensuring a seamless transition into the Soleo ecosystem.
- Monitor data to identify trends, opportunities, and potential risks.
- Stay up to date with performance marketing trends, tools, and best practices.
- Travel as needed to attend trade shows, client meetings, or business engagements.
- 2+ years of account management, customer success, or client services experience, preferably in digital media, advertising, or performance marketing.
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- Strong analytical skills with the ability to interpret campaign data and make actionable recommendations.
- Experience with CRM software and Microsoft Office Suite (Excel proficiency preferred).
- Excellent communication, presentation, and relationship management skills.
- Proven ability to manage multiple partners and priorities in a fast-paced environment.
- High attention to detail, organization, and follow-through.
- Proactive, resourceful, and adaptable to changing priorities.
- Strong problem-solving skills and a consultative approach to client management.
- Self-motivated with a drive to deliver exceptional results.
- Team player with a collaborative mindset.
- Comfortable engaging with stakeholders at all organizational levels.
Soleo’s mission is to make meaningful connections. We focus on creating an excellent experience for our customers, partners, and employees — not just maximizing short-term gains. With this philosophy, we’ve earned a reputation as a trusted partner and technology innovator in our industry.
Our work environment is guided by these values:
Respect. We foster a culture of mutual respect, creativity, and flexibility, including a hybrid work model that supports work-life balance.
Growth. Soleo offers opportunities to influence business goals, develop new skills, and work across diverse industries.
Collaboration. We believe that working together drives better results — across teams and disciplines.
We offer a competitive benefits package including paid time off, medical, dental and vision coverage, a 401(k) plan, and more.
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